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The new | ![]() |
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ISO9001:2000 | |||||||||
standard requires all organisations to monitor | |||||||||
Customer Satisfaction | |||||||||
![]() The Gosling Group fulfils this requirement quickly and easily, making it |
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no longer a problem! | |||||||||
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The Setup Programme | ![]() |
The Questionnaire | ![]() |
The Report | ||||
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- utilises TGG's "Dynamic Questionnaire Engine" - technology (patent pending) - internet based - 21 questions only - completed in less than 5 minutes - filters out an interviewee's emotional responses - all inputs 100% anonymous - enables the interviewee to send anonymous feedback to the organisation - each interviewee receives an immediate assessment of their own inputs - enables the interviewee to benchmark the supplier |
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- internet based - quick and easy to complete - own questions easily integrated - can be completed in less than 5 minutes - defines logon methodolgy for questionnaire - total number of customer reponses easily displayed - both company and industry reports available - enables easy Benchmarking of the results |
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- report generated within 24 hours - gives unambiguous value for Customer Satisfaction - gives a statistical summary for each topic - topic reports are jargon free - recommended next step actions clearly defined |
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Striving for your Success! | ![]() |
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