In
order to assist us in implementing our management, marketing, technology
and resource services, The Gosling Group have developed
a number of tools.
In
time, these tools are made available to the general public to
help companies implement their own management and marketing measuring
tools.
Currently,
the following products are on offer:
-
It's Your Supplier Survey™
- a Customer Satisfaction survey, as required by the
ISO9001:2000 standard
- It's Your Company Questionnaire™
- to measure how well your company is performing
according to your employees
- It's Your Market™ CD ROM
- to promote your company at customers whilst
gathering product/service interests and requirements
from them
- Get Gozzled™ service
- to measure how customer orientated your web
presence is
1)
It's Your Supplier Survey™
This is an electronic survey based on The Gosling Group's "Dynamic
Questionnaire Engine™" (patent pending) which
will enable you to monitor and measure Customer Satisfaction
quickly and easily. The IYSS meets the requirements for ISO9001:2000
standard sub-clause 8.2.1 (Measuring and Monitoring - Customer
Satisfaction).
This
electronic questionnaire is primarily used to determine whether:
-
your company's strategies for Product Positioning,
Customer Service, Total Quality and Competitive
Positioning are effective
- the
strategies are clearly understood throughout your customer
base
- the
lines of communication to your customers are optimised
- your
customers are satisfied with your company's way of working
More
information regarding the IYS Survey™ can be found in
the It's
Your Supplier Survey folder.
1)
It's Your Company Questionnaire™
This is an electronic questionnaire based on The Gosling Group's
"Dynamic Questionnaire Engine™" (patent
pending) which will enable you to assess the implementation
of your company's strategy in each of the areas of Management,
Marketing, Technology and Resources. It also allows you to measure
to what level each of the strategies is understood by the workforce.
This
electronic questionnaire is primarily used to determine whether:
-
your company's strategies for Management, Marketing,
Technology and Resources are effective
- the
strategies are clearly understood throughout your organisation
- the
lines of communication within your company are optimised
- there
are any weak links or areas within your organisation
- your
work-force are motivated (and thus working effectively)
More
information regarding the IYC Questionnaire™ can be found
in the It's
Your Company Questionnaire folder.
2)
It's Your Market CD ROM
This is an interactive CD tailored to your company and products,
enabling you to:
- promote
your company, products and services
- understand
the existing and future wants and needs of your current customers
- tailor
your future products and services in order to expand your
market potential and win new customers
- understand
why customers have been lost and what is required to reactivate
them
- simplify
the feedback process to your company
More
information regarding the IYM CD Rom can be found in the
It's Your Market CD Rom folder.
3)
Get Gozzled Service
Unlike other "Award" services, the "Get Gozzled"
service is a measure of how customer-orientated your web-site
is. With a "Gozzle" on your web-site,
you can promote your company as having a web-site tailored to
your customers' needs, thereby ensuring your current customers
and potential prospects a minimum of "on-line" time
to find the information they need about your company's products
and services.
Being
"Gozzled" will also allow your web-site
to appear in our Customer
Oriented Websites (COW) Database thereby improving your company's marketability.
More
information regarding the Get Gozzled service can be found in
the Get
Gozzled folder.
Get
"Gozzled" before your competitors do!
|
 |
"Knowing
is not enough; we must apply. Willing is not enough; we must do"
- Goethe (Author)
"Victory
belongs to the most persevering"
- Napoleon Bonaparte
(French general)
|
Top